Frequently Asked Questions (FAQ)
How long will it take to receive my order?
- Print-on-demand products:
Production takes 6 to 8 business days
Delivery usually takes 7 to 14 days after production, depending on your location.
*Produced by trusted partners in China, our products meet high-quality standards and are delivered quickly worldwide.
When will I receive the tracking information for my order?
Tracking will be sent and updated as soon as your rug production is finished and shipped.
Production usually takes around 6 to 8 business days (print on demand).
Will the rug be rolled up upon arrival?
To offer free worldwide shipping, we fold the rugs before shipping to ensure fast and secure delivery! This may cause some temporary creases upon arrival. Don’t worry, the creases will disappear after a few hours, or a few days for the more noticeable ones.
To speed up the process, we recommend folding the rug in the opposite direction and walking on it. In any case, the creases will eventually fade away over time.
Can I request a custom rug or send my own design?
Absolutely! If you have a design idea or want to create a custom rug, feel free to use our Custom Rug product pages to upload your image directly and include any additional instructions in writing.
Don’t worry about the quality or format, we will find the best quality image and handle it in Photoshop before production.
If you'd like to make sure everything is clear, reach out through our contact form or send us a message on Instagram at @rugtoon_
What materials are your rugs made of?
Our rugs are made of high-quality polyester, offering durability and vibrant colors.
The back features a non-slip material suitable for all types of floors, ensuring stability and safety.