Privacy policy

Privacy Policy

Last updated: April 16, 2025

Welcome to RugToon ("we", "us", or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://rugtoon.com (the “Site”).

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal information we collect includes:

  • Identity & Contact Info: Name, billing address, shipping address, email address, phone number.

  • Payment Information: Credit/debit card details or other payment method (Note: we do not store this data; it's processed securely via our payment provider).

  • Order Information: Purchase history, order details, delivery information.

  • Device Information: IP address, web browser, time zone, cookies, referring site.

  • Behavioral Information: How you interact with the Site (pages viewed, products browsed, time spent).

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including shipping and delivery.

  • Provide customer support and respond to inquiries.

  • Improve and optimize our website and product offerings.

  • Send transactional emails (order confirmations, updates).

  • Send marketing communications, if you have opted in.

  • Prevent fraud or illegal activities.

3. Sharing Your Information

We do not sell your personal data. However, we share your information with trusted third parties in the following situations:

  • Shopify: Our store is hosted on Shopify Inc. They provide the e-commerce platform that powers our store.

  • Payment Processors: Such as Stripe or PayPal, to process your payment securely.

  • Shipping Partners: To fulfill and deliver your orders.

  • Marketing Tools: For analytics, retargeting ads (e.g., Google Analytics, Meta Pixel), and email campaigns.

  • Legal Requirements: If required by law or to protect our rights.

4. Cookies

We use cookies and similar tracking technologies to:

  • Enable core site functionality (e.g., shopping cart).

  • Analyze site usage to improve user experience.

  • Deliver personalized advertising.

You can manage or disable cookies through your browser settings.

5. Your Rights (for EU/EEA Residents – GDPR)

If you are a resident of the European Economic Area, you have certain rights under the GDPR, including:

  • The right to access your personal data.

  • The right to correct, update, or delete your data.

  • The right to withdraw consent at any time.

  • The right to data portability.

  • The right to lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at rugtoonshop@gmail.com.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax and accounting purposes).

7. Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and will take effect immediately upon publication. You are encouraged to review this policy regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your data, please contact us at:

RugToon
Email: shoprugtoon@gmail.com
Website: https://rugtoon.com